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The Hadron Group Money Back Guarantee and Return Policy

Online Assessment Products (Downloadable reports and software)

  1. 30-Day 100% Money Back Guarantee: We will refund your money within 30 days, with a smile, if you don’t feel the information is valuable. Please contact us by email, found by clicking the “Contact Us” link, and provide your reason for requesting a refund.
  2. Defects in Server Programming: In the event there is any defect or problem relating to the server programming that creates your personalized report, please report the situation within 10 days by email, shown on our “Contact Us” page, and describe the situation. You will be given a new link to the online assessment site for another registration at no additional cost.  

Physical Products (Assessment packages, Books, CDs and DVDs)

  1. Our return policy for physical products applies to:
    a. Damaged goods, printing defects and/or omitted materials
    b. Products returned in re-sellable condition
  2. Please report the situation within 10 days of receiving shipment. Contact us by email, found on our “Contact Us” page, and provide the particulars.
  3. You will be given a choice of a new product or a complete refund.